Our drivers are committed to providing you with prompt and reliable service. They will wait for you at the pick-up location up to five (5) minutes for free. You will only be charged in the following situations:
Canceling a ride is a straightforward process in the Xpress app:
We kindly request that you be considerate of your driver’s time. If you know you won’t be able to make your trip, it’s courteous to inform the driver as soon as possible.